TERMS AND CONDITIONS
www.arksie.com is the primary selling point for products produced by Arksie Ltd. These Terms and Conditions apply to orders placed by the customer with at www.arksie.com and by ordering products from this website, you enter into an agreement with Arksie Ltd. and accept these Terms and Conditions. In some cases, we need to modify these Terms & Conditions and it is the responsibility of the customer to read the latest version before ordering. Changes made after customer has placed an order will not affect the mentioned order unless the change is required by law.
Exchanges & Returns
When exchanging or returning products within Finland, please see the Finnish instructions. For purchases outside Finland, you have the right to exchange or return your purchases within 14 days of purchase. The products must be in the same condition as when received and all tags, labels, and accessories must be intact. All exchanged or returned items should include completed return/exchange form with an order reference number and your contact details. Unidentified returns or returns that do not fill these conditions, may not eligible for a refund.
When returning products, customer is responsible for return costs and the product price is returned to the original payment method within four weeks after receiving the return package. Customer can also choose to receive an Arksie Gift card for the same amount, which will be mailed to customer within 3 to 5 business days after receiving the return package.
When exchanging products, customer is responsible for the return costs and upon receiving the return package, customer will receive the correct Arksie within 3 to 5 business days after receiving the return package. Unfortunately, at the moment, you have to pay for the delivery again unless the product is faulty, or we have originally shipped you the wrong item.
Arksie Ltd. is not responsible for any products lost or damaged during the return process and customer should always use trackable shipping method to be able to track the returned or exchanged products.
Faulty or damaged goods are generally exchanged or refunded without any extra costs to the customer. In such cases, please always contact us first.
Intellectual property rights
All intellectual property rights to including but not limited to products, brands and website content of www.arksie.com are the sole property of Arksie Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without written permission of Arksie Ltd.
Pricing, charges, and taxes
All prices and payments are in EUR and all prices displayed in the www.arksie.com online store include Finnish Value Added Tax (VAT) and if not otherwise specified, exclude shipping costs. The shipping costs are added to the order in the checkout phase. The customer is responsible for all possible additional taxes, duties and such.
Payment options are displayed during the checkout phase and are also explained in more details on our Payment information page. All payments are handled through our payment providers and Arksie Ltd. is not responsible for any payment related issues or matters. All payments are encrypted to secure your shopping experience and Arksie Ltd. does not see, receive or handle any of your payment info.
Ordering, online shop content and pricing
After receiving the order confirmation for your purchase, the order is final and changes are not possible. However, we understand that in some cases there might be a need to change something and in this case, please contact us immediately to avoid any extra costs.
Online shop provides accurate stock information, but in some rare cases, we might run out of certain products or sizes despite the stock information shown on the page. Arksie Ltd. reserves the right to cancel any order in such cases with a full refund to the customer. In such cases, we will contact you immediately.
Online shop provides accurate product and shipping prices, however, Arksie Ltd. reserves the right to not process orders where pricing has been incorrect due to website, server, third party related or any other error in the online shop. In such cases, we will contact you immediately.
Product characteristics and colors
Products shown on the Arksie webpage and shop represent the products that are sent to customers as closely as possible. However, there might be slight differences in colors between production batches. Also, as we are constantly aiming to improve our products, we might make small alterations to our products or fabrics in order to improve the user experience, durability or other aspects. Because of this, in some cases there might be minor variations in colors and technical details in the product that you receive.
Delivery and shipping
The shipping country is chosen automatically based on the customers shipping address and the customer can also override this info. All orders for stocked products are dispatched within five business days of receiving the order and the delivery time depends on the delivery country.
Finland – 2 to 5 business days from the dispatch
Rest of EU – 3 to 10 business days from the dispatch
Outside EU – 7 to 21 business days from the dispatch