FREQUENTLY ASKED QUESTIONS

Below are the most frequently asked questions from our customers. If you have a question that is not answered already, please feel free to contact us!

How will I know which size to choose?

Our sizes are close to industry standard, and we have labelled them by age. However, as we parents very well know, all babies and toddlers grow at their own speed. Therefore, please see our size table with key measurements to help you decide on the size.

What kind of fabrics do you use?

Making high quality garments that keep their colour and shape is very important to us. Therefore, we only use organic cotton, and have tested all our fabrics washing them relentlessly. Our cotton is GOTS-certified organic meaning that the used cotton is harvested from raw materials that are from environmentally and socially responsible manufacturing. We only use OEKO-TEX-certified dyes and colours in our fabrics. This way we can be sure that our clothes are safe for the little ones.

Read more on how our garments are made from Our values -section.

Where can I buy Arksie products?

Currently you can purchase Arksie products only at www.arksie.com and from lifestyle store Ecolife Helsinki near Senate square. If you know another eco-friendly store that would be a good fit for us as a reseller, please contact us at hello@arksie.com

You have awesome animal onesies in your pictures that cannot be ordered. Why is that?

We are constantly prototyping new adorable Arksie onesies, and some of them will make it to production sooner than others. If you see an Arksie you would really like to have, please post to our Facebook wall, and we will see what we can do.

Where do you ship and how much does the shipping cost?

We ship our products worldwide, and shipping within Finland free for orders exceeding 100 euros. To see rates to other countries, please visit our Delivery & Return page.

Which payment options are accepted?

When shopping with us, you will have three secure payment options. Arksie will never receive, see or handle your payment information regardless of which payment method you choose. All the payment related info is transferred through our partners and we will only receive confirmation on successful payment. Read more on Payment information page.

What exactly happens after ordering?

If you pay your order during the checkout process, you should receive an order confirmation immediately. After this, we will process your order and ship the items that are in stock within three to five business days. If the product is out of stock, we will contact you ship it once we have it in stock. If you have any questions, please do contact us at hello@arksie.com.

When can I expect my order to be delivered?

After the shipping, you will receive a shipping confirmation with tracking code. The delivery times vary by country, you should receive your Arksie within EU in a week, and outside EU within three weeks. To see the shipping status, please use the tracking code from the shipping confirmation.

Do I receive an order and shipping confirmation for my order?

You will receive order and shipping confirmations via email and with your package. If you are missing the emails, please check your spam folder and if you still can’t locate them, please contact us.

What will I do if I’m not happy with my Arksie?

We really think you will love your Arksie, but we understand that ordering online has its own challenges. You can exchange or return your Arksie according to our terms, please see the return and exchange instructions.

What are the terms and conditions when I'm ordering from Arksie?

When ordering products from Arksie web store you agree to our Terms and Conditions.

How do you handle and process my personal information?

To be able to send you the latest information about our products, we collect some information about you with your permission. We always handle your information with great care and will never misuse your information. Read more about how we handle and use your information here.

How secure is shopping in Arksie online store?

Arksie website uses SSL-protection to secure your browsing data. You can see information about our certificate using your browsers security features. Arksie does not handle any payment transactions and all payments are fulfilled through our payment partners. We only use industry standard payment services and all payment transactions are provided by respective payment providers and protected according to their security practises. Read more about the payment options.

To be able to provide you a better experience on our website and to understand our shoppers better, we collect some cookies from your browser. Read more about our cookie policy.